Privacy Policy

Effective Date: April 25, 2025

Welcome to the Lux Medicard/MEDOC service. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: such as your name, email address, phone number, postal address, and medical history details.

  • Device Information: including your mobile device type, device ID, IP address, operating system, browser type, and usage statistics.

  • Camera Access: to scan QR codes for discounts. No images or recordings are stored.

  • Cookies and Tracking Technologies: to enhance service performance. You may manage cookie settings through your browser preferences.

We collect only the information necessary to provide and improve our services.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.

  • Communicate with you regarding service updates, promotions, and customer support.

  • Personalize your experience and deliver relevant content.

  • Analyze service usage to enhance features and security.

You may opt-out of marketing communications at any time by following the unsubscribe instructions provided.

3. Sharing Your Information

We share your information only under the following circumstances:

  • Third-Party Service Providers: who assist us with operations such as hosting, analytics, and marketing. They are contractually bound to protect your data.

  • Legal Compliance: if required by law, subpoena, or to protect the integrity of our services.

We perform due diligence on all service providers to ensure data protection standards are maintained.

4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage cookie settings in your browser. Disabling cookies may limit your access to some features.

Our service supports Do Not Track (DNT) browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to maintain the highest industry standards.

6. International Data Transfers

Your personal information may be stored and processed outside your jurisdiction. We ensure appropriate safeguards are in place, such as encryption and standard contractual clauses, to protect your data during international transfers.

By using our services, you consent to the transfer of your information across jurisdictions.

7. Links to Other Sites

Our service may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before sharing your information.

8. Children's Privacy

Our services are intended for individuals aged 14 and above.

We do not knowingly collect personal information from children under 13. If we become aware of such collection without parental consent, we will delete the information promptly.

9. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@medoc.care.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you at least 30 days in advance via email or through a prominent notice on our website.

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email:  info@medoc.care