MEDOC – A Unified Digital Portal for Pharmacies

Corporate medical coverage has become a standard benefit for employees in Egypt. This means pharmacies increasingly handle prescriptions that require multiple verification steps, including:

1. Employee eligibility verification
2. Company-specific pricing
3. Doctor and diagnosis validation
4. Digital approval
5. Accurate claim submission

This workflow is very different from regular prescriptions — and it takes time, coordination, and often, multiple WhatsApp messages or phone calls.

To solve this, the MEDOC Pharmacy Portal was built: a fast, simple, and unified platform that
directly connects pharmacies with insurance companies, speeding up every step of the approval and dispensing process.

What Is the MEDOC Pharmacy Portal?

The portal provides a clear, structured workflow that helps pharmacies process insurance prescriptions quickly and accurately:

1. Enter employee code
2. Select an insurance company
3. View employee eligibility instantly
4. Enter prescription details
5. Add doctor’s name and ICD-10 diagnosis
6. Add medications and quantities
7. View market and insurance prices automatically
8. Request price modification if needed
9. Request medication substitution if unavailable
10. Send request for medical review
11. Receive approval within minutes
12. Dispense medication

All without phone calls. All without WhatsApp. All from one portal.

Why Pharmacies Choose MEDOC

1. One portal for all insurance companies: No need to deal with each company separately.
2. Less time wasted: Fast entry, automatic pricing, and instant submission.
3. Faster approvals: Medical reviewers receive standardized, clear data.
4. Fewer errors: Prices, names, and quantities are unified and consistent.
5. Smooth experience for counter pharmacists: Easy to learn and use.

How MEDOC Works Inside the Pharmacy

1) Search for the Employee

Enter:

1. Employee code
2. Insurance company

Employee details appear instantly.

2) Enter Prescription Details

1. ● Prescription type
2. ● Date
3. ● Notes (if found)

3) Add Doctor and Diagnosis

This includes:

1. Doctor’s name
2. ICD-10 diagnosis

These details help insurers validate the request quickly.

4) Add Medications

1. ● Medication name
2. ● Quantity

1. ● Market price
2. ● Insurance price

5) Price Modification or Substitution

If the medication is unavailable → request a substitution.
If the price differs at the pharmacy → request a price change.
The insurance company reviews both actions.

6) Submit and Receive Approval

Status appears immediately:

1. Approved
2. Pending review
3. Rejected (with explanation)

Once approved, the pharmacist dispenses the medication.

Claims Workflow for Pharmacies Using MEDOC

1) Select an Approved Request

From the approved requests list.

2) Prepare Required Documents

1. Invoice
2. Pharmacy stamp
3. Any insurer-required attachments

3) Enter Claim Data

1. ● Request number
2. ● Date of dispensing
3. ● Amount due

The portal calculates totals automatically.

4) Upload Documents

PDF or JPG formats are accepted.

5) Submit the Claim

Status updates to:

1. Under review
2. Approved
3. Rejected (with reason)

6) Track All Claims

The Claims Record allows pharmacies to monitor:

1. Approval amounts
2. Approval dates
3. Rejected claims
4. Required modifications
5. Previous submissions

MEDOC: A Practical Solution for Pharmacies in Egypt

MEDOC isn’t trying to replace your pharmacy system.
It’s not built for stock management or POS.
Instead, it focuses 100% on corporate insurance prescriptions — and delivers:

1. Faster dispensing
2. Fewer errors
3. Less communication overhead
4. A unified process for all insurers
5. Instant approvals
6. Simple claims submission

It helps pharmacists stay focused on what matters: serving the patient quickly and
accurately.